Customer Service Specialist with French - Szczecin

Company: Recruiting Agency

Location: on_location, Szczecin

Job Type: employment

Net Salary: PLN 5000.00 per_month

Positions: 5

Status: open

Description

About the Company

At Beliani, we believe that happiness should be accessible to everyone. That’s why we offer one of the widest selections of home and garden furniture at attractive prices across 19 European markets, with continuous international growth.

Our motto, “Delivering Happiness,” is more than just a slogan — it defines how we work every day. We focus not only on customer satisfaction but also on the well-being and fulfillment of our employees. With a team of over 700 passionate professionals, we face new challenges together in a supportive and dynamic environment.

If you enjoy continuous development, welcome challenges, and want to help shape the future of e-commerce, this role is for you.

Your Responsibilities

Providing phone and email support to French-speaking individual customers

Handling customer inquiries via chat

Presenting and advising customers on Beliani products

Planning shipments and coordinating order deliveries

Managing order execution, including returns and refunds

Supporting customers before and after purchase via phone, email, and chat

What We’re Looking For

Native or fluent French (minimum C1 level)

English proficiency at a communicative level (minimum B1)

Excellent written and verbal communication skills

Strong cultural awareness of the French-speaking market

Proficiency in Microsoft Office and Google Workspace (Cloud Suite)

Ability to work both independently and as part of a team

Strong problem-solving skills, multitasking ability, and resilience under pressure

What We Offer

Work from our office location

Employee discounts on furniture purchases from our store

Company events and team-building activities

An international working environment within a fast-growing company

Friendly atmosphere and a supportive Customer Service team

Career development and personal growth opportunities

Full training in all aspects of customer service — previous experience is not required

Application Process

We welcome CVs submitted in French and encourage candidates to apply in this language. This helps us better understand your experience and skills within our diverse, multilingual team. Feel free to showcase your French proficiency — we look forward to receiving your application.

Required Skills

Customer Support (Phone, Email, Chat) · Google Workspace

Languages:
English – B1
French – C1

Skills Required

Languages Required

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