Customer Care Advisor (Arabic & English) - Kraków

Company: Recruiting Agency

Location: hybrid, Kraków

Job Type: employment

Net Salary: PLN 4000.00 per_month

Positions: 1

Status: open

Description

About the Role

If you are fluent in English and Arabic, enjoy working with people, and have a passion for travel, this could be the perfect opportunity for you.

For one of our clients — a leading international airline with a Shared Services Center in Kraków — we are currently looking for motivated candidates to join the team as Customer Care Advisors supporting Arabic-speaking customers.

Requirements

Very good command of English and Arabic (minimum B2/C1 level)

Strong communication skills and professional telephone manner

Genuine passion for delivering outstanding customer service

Open-minded attitude and willingness to continuously develop

Availability to participate in on-site training in Kraków (4 months fully office-based), followed by the ability to work in a hybrid model

Responsibilities

Supporting customers in planning and organizing their journeys

Recommending travel products, fares, and services, including after-sales support

Assisting customers with flight reservations, changes, and booking adjustments

Guiding customers in using the airline’s website and online tools

Responding to customer inquiries and feedback via phone, email, and web channels worldwide

What We Offer

Exceptional travel benefits with opportunities to travel worldwide

A clear career development path with real promotion opportunities

Performance-based bonuses

Comprehensive benefits package including medical care, life insurance, travel insurance, and cafeteria benefits

Friendly and supportive work environment with team-building events and celebrations

Full training program and access to modern technology to help you succeed in your role

Skills Required

Languages Required

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